Retail Intimidation amid Romantic Fear: Emotional Intimacy Eclipsed Culturally in San Francisco

Visuals are an important ingredient in consumer marketing, so it is surprising to come across retail managers who are so purblind as concerns the latent yet obvious passive aggression in some of the visuals that those managers themselves approve in the name of security. The espoused, yet utterly fake claim that customer experience is improved by the added sense of safety—the actual underlying motive lies in loss prevention—is typically outweighed by the very human negative experience from being intentionally intimidated by passive-aggressive visuals. It may be that such managers, frustrated by high rates of in-store petty theft (i.e., “shoplifting”), are unconsciously taking their latent aggression out of the customers as a group. Even if not, the lack of judgment is palpable from the visuals themselves. It is no wonder that an increasing number of customers prefer shopping online.

The chain of Safeway grocery stores is a case in point. One store manager admitted to me that the subcontracted security company hires from “the ghetto,” meaning that the young security guards may themselves need to be watched. I was discussing one such guard, who had been standing just inside the interior entrance gates watching customers entering the aisle-area of the store as if we were suspects. The young man’s hostile facial expression was such that I instinctively took out my phone, which triggered him. “You better NOT be recording me, BRO!” he threatened. According to the store manager, the guard should not even have been standing in the entrance gate (as shoplifters typically do not bring and deposit merchandise inside stores, and watching people enter means missing people leaving). Even though the manager told me that the subcontracted guard would be dealt with, on my next visit that very same guard stood next to the cashier as I was about to pay for groceries; I left without the groceries or paying and reported the serial guard to the company. The manager, who had admitted to me that he had authority in the store even over subcontracted employees, had failed to hold the guard accountable, given the guard’s sordid, unrepentant attitude. The manager also told me that the guards were not supposed to cluster together, given the overdone visual, yet I witnessed just such a clustering a week later. Apparently latent visual passive-aggression, likely intended to intimidate, is not worth preventing in retail management. 

Sheer irony: Three security guards under a customer-service sign at a Safeway store in San Francisco.

At a Vons grocery store in downtown Long Beach, California, customers leaving the store must hand receipts to a security guard and then take the paper back in order to tap it to an electronic device that opens a gate allowing customers to exit the store. Presumably those customers who decide not to purchase an intended item must justify themselves to a guard in order to be let out of the store. Simply stated, this goes too far and yet strangely customers put up with the invasiveness such that it could become status quo, and thus the default not to be questioned. The passive aggression in the active involvement of security guards misleadingly dressed as police and the control-of-movement, if to become characteristic of society, would render it as saturated with latent hostility and severe distrust. 

At a Safeway store in San Francisco, customers using the self-check-out area must tap in order for a gate to open out of that area. Just outside that gate, sometimes as many as three security guards cluster to present a redundant display of intimidation, for they too are dressed to look like police employees. I submit that the managerial urge to dominate customers, even by using hired guns (literally), rather than to serve customers should be better studied in business schools, for the urge to control has arguably gotten out of hand at too many retail companies. If the latent hostility and over-control are allowed to reach a critical mass, a societal culture could be characterized in such terms, eviscerating connection that would otherwise exist between social animals like humans.

Even coffee shops are not off limits to overdone passive-aggressive visuals. Police should be mature enough to have the good sense to limit their number when they enter a small coffee shop to order and pick up coffee, for it is obvious that a lot of guns and uniforms in a small area are uncomfortable to customers who have not been in prison. The passive-aggression of guns should be obvious, especially given the incidence of abuse of power by police in the United States and the lack of accountability on police forces. Where, it may be asked, are the store managers in all of this? They err in judgment in favoring a sense of store safety and deterrence over providing customers with a comfortable in-store experience. Starbucks has been particularly guilty in throwing customer comfort under the bus in order to appease police. At the very least, the latter could leave their weapons in their squad-cars. 

Too many police in a coffee shop at once, as the store manager looked on in spite of the obvious discomfort of the customers.

One coffee shop in San Francisco that I walked past once even had a security guard wearing what looks like military (or police) heavy gear (or bullet-proof vest!) just inside the front door. Even if “people off the street” are a problem, the militaristic (or police look-alike) visual is antithetical to “chill” coffee shop culture; the sheer fact of being overdone should not go below the radar. Where intimidation is so obviously the intent, potential customers should indeed keep walking, for no innocent person deserves to be intentionally intimidated, especially in spending money for a product. The irony is that on the window facing outside was a poster urging love; just inside stood the security guard intimidating people entering the coffee shop. Intentional intimidation by overdoing visuals is antithetical to love, and yet there were the two visuals, back-to-back. 

Love may well be love, but just look inside the window and the door! San Francisco, the self-vaunted city of love, was only a patina of its label by 2026 in the retail context.

The impact on a society’s culture of this trend of presenting a visual overabundance of store guards as police and even giving them control over gates inside stores is in need of study. The related impact on the psychology of individuals is also important. Moreover, the individual-organizational-societal nexus should not be minimized. The uptick in store security-presence in the early-to-mid 2020s was no doubt due to a surge in shoplifting (stealing merchandise), but this does not justify either in moral or psychological terms the collateral damage that is done culturally and to the psychological well-being of individuals while in public.

The only security guard in a small grocery store in San Francisco closely watches customers paying while tcustomers in the aisles are presumably free to take what they like, unobserved. Where does shoplifting take place?  At the cash register? The store manager refused to intervene.

The impact on a society’s culture of this trend of presenting a visual overabundance of store guards as police and even giving them control over gates inside stores is in need of study. The related impact on the psychology of individuals is also important. Moreover, the individual-organizational-societal nexus should not be minimized. The uptick in store security-presence in the early-to-mid 2020s was no doubt due to a surge in shoplifting (stealing merchandise), but this does not justify either in moral or psychological terms the collateral damage that is done culturally and to the psychological well-being of people in public places and retail stores. That a toxic norm eviscerating the vital element of trust in the natural romantic coupling instinct of falling in love was well ensconced by then at the expense of interpersonal emotional intimacy added another level—that of romantic connection—to the larger problem of social cohesion in San Francisco.

Like the toxic psychological impact from excessive visual intimidation in stores, the emotional intimacy lost by the anti-commitment, momentary pleasure (sexual) norm in the city was not understood by the people themselves. 

As one example, the sexual norm eclipsing commmitment in the Castro (i.e., the gay hub of the city, and perhaps North America) manifested as a "trophy boy," who could be as old as 35, being "partnered" to older men who are living in romantic relationships with another man. Sadly, such a "trophy" could even deluded into thinking that his partner regarded him, rather than the lived-in romantic relationship, as primary. This delusion prevents the "trophy" from being open to a real boyfriend, to whom the trophy would be anything but. Given the anti-commitment sexual norm, a gay man could use the "trophy" type of relationship to keep emotional intimacy at a distance out of fear of being hurt emotionally. Psychologically, it is just such fear that I suspect blocks recognition of the delusion of being primary to the man holding the trophy, who by the way typically has no problem with his trophy being permiscuous sexually with lots of other men and even groups. For both parties, it is a case of having one's cake and eating it too. But because real nutrition comes from genuine, self-giving emotional intimacy, both men are actually starving even though neither realizes it became neither has tasted that nector. The societal norm that supports such a tragic arrangement can indeed be subject to criticism. 

The overkill on security in stores and and the foregone emotional intimacy in romantic relationships obviating commmitment could both continue as viable because of the nature of power. Imposing an excessive security presence in stores in order to use intimidation to reduce stealing, and imposing on the person one is seeing (dating) one’s own selfish desire to continue to have sex with other people with whom one has romantic feelings both involve harm and thus are unethical. 

This is not to say that opening a relationship to some outside, separate sex without emotional feelings is necessarily toxic; it, and bringing in a third to share, could even be a healthy release from the monotony of monogamy. This is not to say that having "urges" justifies rampant sex, and, moreover, that having even strong urges excuses infidelity. Self-discipline/control is necessary for a romantic relationship capable of emotional intimacy to go on. So, I am not urging a socially conservative position for San Francisco, although such a stance would be preferable to the exant norm due to the toll on emotional intimacy. 

The problem, especially with regard to young gay men in San Francisco at least as of 2026, is that a sexual norm had become so ensconced as the default that dating someone meant having to accept the other person’s decision to continue to have even massive amounts of outside sex with friends and even strangers. It is power that is being applied to the potential boyfriend. The latent passive aggression of inflicting such emotional harm had become an epidemic, at least in the gay “community” in the city: the Castro. Selfishness, which can include a preoccupation with momentary pleasure, can be blind to the harm being foisted onto others who could potentially be emotionally intimate. 

Because interpersonal harm was also being inflicted by retail managers via visual intimidation (of latent force) in stores, we can conclude that the two emergent societal norms were mutually reinforcing—both involving severely unbalanced power making passive aggression possible (and perhaps even enjoyable), and both therefore expunging interpersonal trust and killing emotional intimacy. Such loss; so far from Plato’s ideal of the just city of interpersonal and psychic harmony, and so close to the fulfilment of Nietzsche’s aphorism on egoism: “Egoism is the law of perspective applied to feelings: what is closest appears large and weighty, and as one moves farther away size and weight decrease.”[1] Security guards standing too close to customers, and decisions of whether to have sex by a person dating or being in a relationship being a banal function of simply whomever happens to be closer in proximity.

Trust is vital to emotional intimacy, and a more long-term oriented egoism must take the place of expedited egoism for real connection to be strong and deep rather than compromised and betrayed. Priorities say a lot about a person in relation to others, and about a city. I contend that San Francisco is a case in which emotional intimacy because too little valued in the climate of passive aggression. It is no wonder that by 2026 the city had become rife with drugs such as cocaine and meth, as if those could effectively nullify the relegation of emotional intimacy both in the arena of dating and in stores.

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1. Friedrich Nietzsche, The Gay Science, #162.

Transcending Caritas in Romantic Love

During the High Middle Ages, Troubadour poetry composed primarily in southern Europe included themes including of courtly love, which became associated with marriage. Before then, that institution was associated mostly with property and progeny rather than with romantic love. Interestingly, it was just as love was becoming associated with marriage when the Roman Catholic Church ended its centuries-old gay-marriage liturgy, which, sans property and progeny, was uniquely associated with love (for why else would gays marry?). The irony is that “modern” gay marriage in the West in the twenty-first century may have more to do with sex than love in the sex-centric gay culture of today, though obviously gays are fully capable of genuine romantic love that transcends such superficialities as lust that can be prioritized too highly at the expense of romantic love. Fear of emotional intimacy can exascerbate such misordered concupiscence. Adventurous exuberance combined with this fear need not eclipse more meaningful intimate relations. Indeed, married gays in loving, committed relationships even raise children in loving homes. Although utterly obscene to more conservative folks, such “mixed families” grounded in love warrant respect and even admiration for being based in genuine love even though emotional intimacy can be scary. This is what should be preached from the pulpit. Antipodally, the sex-centric approach to “relationships” in the gay “culture” justly warrants condemnation for being superficial, short-sighted, and utterly self-centered. Yet, whether gay or heterosexual, romantic love need not be selfish. The distinction in Christian theology between caritas and agape is relevant in making this point.

Augustine adopted the notion of caritas love from Plato’s eros (lust)-sourced love that can be directed upward, or sublimated, to eternal moral verities. Augustine replaced those with the Christian deity as the object of eros-fueled passionate love. “I pine for your scent,” Augustine writes in reference to God in Confessions. Such love “comes from below” in that it is based in human nature, yet when aimed to a high object, this kind of Christian love is rendered salubrious, yet not at all divorced from self-love. Eros is a clutching in a desire of attachment, after all. In contrast, the Christian love known as agape refers to God’s self-emptying love for humanity. This utterly selfless love is epitomized by the Incarnation in which God lowers itself to manifest in human flesh (i.e., Jesus). This sort of love is not at all of clutching or attaching; rather, agape is self-giving.

Genuine human love, even in the context of romantic love, can take after agape love rather than merely caritas. To be sure, it is not easy to practice such divine-sourced love in the context of romantic attachment. The heavy presence of selfishness is evinced in romance by efforts to control the beloved even in fits of jealousy. Monogamy in this sense is arguably more toxic than are open-relationships, unless the sex outside of the relationship involves connections (i.e., other loves) that are extrinsic to the couple, for the cost to the relationship in terms of foregone emotional intimacy is very great in such cases. My point is that egoism is alive and well in romantic love. I contend that couples can get beyond such an orientation of self-centric attachment and thereby introduce some agape-like love, which is not based on eros.

Looking out for the best interests of the beloved even at one’s own expense can be thought of as genuine rather than romantic interpersonal love. If, for example, in dating another person the affection is not mutual and the beloved is more taken with another person, then recommending that he or she be with that person rather than oneself even though this goes against one’s self-interest qualifies as genuine, mature love that does not reduce to one’s own self-interest (e.g., attachment). Similarly, if the beloved’s values are different, then recommending that he or she be with someone who shares those values is also in the interests of the beloved even though the temptation might be to convince the beloved to adopt one’s own values. The latter is obviously in line with one’s own self-interest, even though trying to change a person is ultimately short-sighted and perhaps even foolish.

How then can a person more easily apply agape within the context of romance? One way is by practicing the preachment of Jesus of the Gospels that inconvenient compassion is the way into the kingdom of God. Known as “love thy enemies,” this love, which I contend is spiritually more powerful than neighbor-love (benevolentia universalis), is applied not just at the extreme to one’s enemies, but also one’s detractors and even people who have simply but annoyingly been rude. Responding in compassion to their humanity—their human, physical and emotional needs—bypasses one’s ego, which would prefer to tell such people to go to hell. Love for others eclipses self-love. Practicing precisely this sort of compassion is I believe what Jesus preaches in the Gospels as the Way into the kingdom of God. 

Applied to romantic relationships, putting the interests of the other person before one's own instantiates genuine love, whether or not the two are married. While dating, for example, a person could put the interests of the other person first by being honest to oneself that the other person loves someone else more and thus should be with that other person rather than oneself, as painful as such advice would naturally be to give. As another example, a person could confront the other person with the need to get help for an addition, whether sexual or to a drug, even though the other person could end the relationship as a result of the intervention. Generally speaking, putting the genuine interests of a beloved before one's own self-love and romantic self-interest can be contrasted with forging romantic relationships on the basis of what the other person does for oneself, such sexually as is the case in sex-centric relationships.  

Religious Liturgy and the Wholly Other

In the Zhuangzi, how can Zhuangzi possibly know that the fish are happy? To know what it is like to be a bat, a person must be a bat. This is not to say that we disagree with bats. Sonar represents the “sheer otherness” of a bat. In Christianity, how does eternal joy and bliss differ from happiness? Happiness is not a theological concept. There are different kinds of experience, and it follows that they have different kinds of truth-claims. To treat every such claim as the same kind of thing is premised on conflating domains of human experience that are qualitatively different. I contend that the domain of religion is both distinct and unique. Our ordinary ways of describing the world and even ourselves are not well-suited to our endeavors in the domain of religion.

Pseudo-Dionysius, a Christian theologian, made the point that God goes beyond—is sourced, as it were—inherently beyond the limits of human cognition, perception, and emotion. According to Montaigne, humans cannot provide truly convincing arguments on any topic, especially theology. “Human reason goes astray everywhere, but especially” in theology. Augustine stressed that revelation must make it way to us as though sunshine making its way through a smoked, stain-glass church window. Hume argues in The Natural History of Religion that the human mind has a great deal of difficulty grasping the notion of divine simplicity for long, and so the mind inevitably starts hanging artifacts on pure divinity that, to borrow a phrase from Nietzsche, are human, all too human. God is angry. God is pleased. God is benevolent. God is just. God even has a human form. God has a mother.

I submit that what any of us think we know about what God does and even what divinity is goes beyond what creatures can possibly know. That faith is premised on belief rather than knowledge is all too often forgotten as claims about God are treated as if they were facts of reason. Religion within the limits of reason turns out to be human, all too human. So too, efforts to reduce religion to psychology, and emotional needs in particular, miss the qualitatively different nature of religion as transcendent in reference to a wholly other. All too often, the legitimate instinctual yearning to transcend beyond the limits of human cognition, perception, and sensibility becomes conflated with knowledge of divine attributes.

In terms of liturgical worship, all too often services can be consumed by speeches by religious functionaries who know so much about God at the expense of time spent by a congregation in transcendence as experiential yearning of the wholly other. This is not to say that it is metaphysical or ontological; not even presence in a religious sense need be conflated with those fields of philosophy. Rather, the yearning itself, as in for example being prefaced by a ritualized ingestion of the divine, goes beyond knowledge and description. Worship, in other words, is inherently experiential, rather than analytical and descriptive. Focusing on a sermon, or even on a ritualized way of getting to an experience of wholly-other-directed transcendent yearning, misses the point of why people gather to worship. All too often, religious services are programmed to a stultifying death by humans who are too interested to leave their imprint. Stepping out of the way to let the divine be present in people’s distinctly religious experience does not come naturally to programmers.

This is not to say that ritual and preaching cannot play a useful role as prep for religious experience; rather, the problem lies in confounding the means with the ensuing experience that can be facilitated by them. Ritual and preaching in the context of sacred space and time, set apart from ordinary life even by stained-glass windows, have great value as means, which should know when to step out of the way and even point to what comes next as more important. In the ritual of the Christian Eucharist, for example, priests could encourage congregants to stay in the pews after receiving Communion because the point of the ritual is arguably merely to prepare for the interior yearning experience of the divine once ingested. This inward experience, back in the pews, rather than the consecration, is the high point of the Eucharistic liturgy. To treat the high point as a short time to reflect while the “dishes” on the “table” are washed demonstrates a fundamental lack of understanding on the role of ritual in terms of worship experience that goes beyond the limits of symbol and ritual.

Centuries of Dysfunctional Organizational Culture: The Mob at Yale

 “Into blind darkness they enter,
people who worship ignorance;
And into still blinder darkness, people who delight in learning.”[1]

“There are in the souls of wicked men those hellish principles reigning, that would presently kindle and flame out into hell-fire, if it were not for God’s restraints. . . . The corruption of the heart of man is a thing that is immoderate and boundless in its fury.”[2]

“The foolish children of men do miserably delude themselves in their own schemes, and in their confidence in their own strength and wisdom, they trust to nothing but a shadow.”[3]

Jonathan Edwards fell out of favor with Yale’s president Clapp, who opposed George Whitefield’s Christian revivals as being too “enthusiastic.” So, Clapp had two pamphlets published to criticize Edwards, who had studied and then taught at Yale. In fact, one of Yale College’s residential colleges has been named after Edwards at least since the late twentieth century. I would imagine that few if any current or former JE students have been informed that Edwards ceased attending Yale Commencement exercises and even visiting campus once he had known of Clapp’s vitriolic pamphlets. It is ironic that in Edwards’s time, Yale’s faculty minimized the impact of original sin in what became known as the New Haven theology. It seems that compassion for people who hold a different theological (or political) view, as in “Love thy enemy,” was nonetheless above the grasp of Yale’s administration. Fast-forward from the first half of the eighteenth century to roughly three hundred years later and incredibly the same hostile, highly dysfunctional organizational culture was still well ensconced at Yale.

As a student at Yale taking some courses in theology divinity school in the 1990s, I encountered Christian theological intolerance from some of the minister-professors even though they were teaching at a secular university. In a seminar on the Gospel of Mark, the professor did not appreciate my intellectual questions that went according to reason beyond the confines of the Creed. The evangelical Christian who taught Christian environmental ethics put the matter thusly to me: “It takes having a certain character to get a Yale diploma.” The irony is that I was an advocate of the messages on tolerance and compassion towards detractors that Jesus preaches and exemplifies in the Gospels when I on the central part of campus taking classes in Yale College and the Graduate School. Roughly thirty years later, when I was back on campus for a semester to translate a theological work and audit a seminar on Jonathan Edwards in the Beinecke Rare-Book Library, a divinity-school student called me a heretic because he did not understand that scholars do not necessarily personal believe in every theologian cited for academic purposes. I retorted, “You’re not at the div school here—this is the central campus—liberal arts and sciences—there are no heretics here.” Because I had earned a M.Div. degree at Yale, the student could hardly accuse me of being a secularist and relativist based at the central campus.

Why the hostility? After I had graduated in the late 1990s, I spent a semester in Yale’s Law School only for a liberal Black female student to falsely accuse me of having tripped her on hallway stairs. In the law school, she, like Hillary Clinton, according to a librarian there, was known as a “shark.” I had committed the unpardonable offence in a constitutional law course of having defended the conservative position on American federalism being held by Justices Thomas, Scalia, and O’Conner; I was critical of federal preemption and other ways in which consolidation of power at the federal level had caused the federal system to become unbalanced, hence impairing the feature of mutual checks-and-balances between the U.S. Government and those of the several states. Making such an outlandish statement put a target on my back. That did not surprise me; what surprised me was the abject lie of the student and that the so-called attorneys teaching and administrating in Yale Law School so easily and quickly passed judgment against me in spite of there being no evidence. In fact, the director of the visiting scholars program chastised me for not having come to her on the lie even though I had just learned of the accusation against me. Dean Kronman would not even meet with me. The attack against me was launched and perpetuated by the Black female student and the Black assistant dean (i.e., facilities manager). That I was already a scholar with a doctorate counted for naught, but, then again, the LLB or JD degree is not a doctorate, but even as lawyers, the law school administrators should have been familiar with the need for evidence, and this was lacking because I did not even encounter the student on the stairs.

In 2024, when I returned to campus—whereas Edwards surely would not have, were he in my shoes—in part to audit the Jonathan Edwards seminar as a heretic, apparently, I studies a lot in Sterling Library which is located across from the law school in the central part of campus. Unlike in the 1990s, the main reading room was not quiet; in fact, students likely from local universities were even talking in the aisles. One day I suggested to the receptionist of the library’s director that as long as security guards hired by the library were walking through the reading room every twenty minutes or so, perhaps they could enforce the library’s policy against loud talking in the reading room. Unknown to me, my suggestion triggered another shark.

A non-academic manager in the library’s security department sent me an email so harsh that a Yale policeman, in seeing the contents, wanted to have a word with the woman. She falsely accused me of 1) taking pictures of security guards as I entered and exited Sterling Library, 2) trespassing in “restricted office space” because I had stepped into the open doorway of the library's business office to get the location of the library administration office (a finance employee even walked me down to the office), 3) saying discriminatory things to service-desk staff (even though the service-desk supervisor had not heard of any such complaints), and 4) "trying" to use my Yale Library ID card to open other Yale buildings that house Yale libraries. Probably unknown to that manager at Sterling library, a medical librarian actually made that building’s access possible for alumni and visiting researchers, so I could swipe my Yale ID to unlock that building’s doors so I could get to the medical library.

Nevertheless, the director of Sterling library protected the security manager. Alternatively, that director could have actually met with me; she would have discovered that some of the security guards, who no doubt were locals, were actually hostile to Yalies entering and exiting the library. I would have added that I was officially auditing a course, so I was entering buildings other than Sterling library, but that that was no business of a security manager at Sterling library. Instead, even after the Yale police had spoken to that manager and I had actually decamped from Yale, the manager sent me yet another email accusing me of things that would have been impossible because I was by then back at Harvard. Such hostility!  

To claim that Yale has a dysfunctional organizational culture doesn't begin to describe the anger that too many non-academic employees have toward alumni who are back on campus. That two alumni-relations employees bluntly asserted to me in 2023 that "alumni are not members of the Yale community" struck me as very unusual way of attracting donations to the school. That disrespect and even hostility towards alumni who are on campus for a semester extends even to Elm City Partners, the commercial retail-property management company that handles Yale’s commercial properties that are rented by retail businesses on the edge of the central campus. After having been followed in Maison Café on a Sunday morning by a local Black man who was shouting at me because he thought that I had stopped on the sidewalk because of him rather than to look at my phone, I complained to the restaurant’s manager the next week because the employees had refused to tell the shouting man to leave the restaurant or call the police. That manager was nonplussed, so I walked to Elm City Management, whose receptionist told me that the problem would be solved if I simply patronized another restaurant. I even notified Yale’s office that related to that Management company, but to no avail even though I indicated that the personnel in that company did not care much whether retail tenants on Yale-owned land were letting local residents be verbally aggressive toward Yalies. There had been a vicious “town-gown” thing in New Haven for decades, and there was no question that residents in New Haven’s vast ghettos near campus resented Yalies. Had the local Black population known that Yale’s theology school had accepted an ex-slave in the 1830s to audit courses so he could preach only to forbid him from checking out books and speaking in class, the resentment toward Yale would be greater. That Yale’s “seminary” did the same thing to another Black man in the 1840s would not help heal town-gown relations.  

In the perpetuation of a hostile, dysfunctional organizational culture over centuries, in treating some insiders at Yale as outsiders who deserve to be attacked, Yale was not merely imbibing a hostile immediate environment. During the two non-consecutive semesters back at Yale as an alumnus, I encountered too many Yale professors rudely disregard the university’s promotion of auditing courses on campus as a perk of being an alum—one professor in the philosophy even told that my seven years of study in that field were not enough for his undergraduate course on normative ethics because I had not had the prerequisite course and I had already read half of his book on the topic. The vitriol of a security manager in the main library was so over the top that I wondered whether someone such as the dean of the divinity school or Yale College, or else the Yale’s security dept itself was actually behind the attempt to get me out.

Below is one of the threatening emails based of fabricated accusations that was sent to me, Dr. Worden as Mr. Worden, by Ms. Lynn Leronimo. She may have been the security manager whom I had seen spying on students in the stacks in Sterling Library. Once when I witnessed this, a security manager pretended to be curious about which department I was with at Yale. "Just curious; what are you doing research on?" Answer: Alumni are not with any department.

“Dear Mr. Worden, 

I am writing to address concerns regarding your interactions with Yale Library staff that are misaligned with Yale Library policy and community values. As a library, we are committed to cultivating an inclusive work environment supportive of research, scholarship and study. We hold ourselves and each other accountable for embodying the values of access, inclusivity, and creativity in our shared work. Yale Library patrons and visitors are expected to adhere to these values in community with us. Specifically, I have received reports of the following behaviors significantly impacting both library staff and library users: 

·       Photographing and recording library security staff members upon entry and exit. 

·       Reports of attempts to use your library issued Access Pass to justify access to restricted campus spaces. 

·       Filing frivolous complaints about Library Security staff, as they perform the responsibilities of their assigned positions. 

·       Using harmful or discriminatory language when in conversation with library staff. 

·       Entering open office spaces within Sterling Memorial Library for the purpose of complaining about library security staff members.  

·       Engaging service desk staff in lengthy and repeated conversations impacting the user experience of other library patrons. 

 

I expect you to stop the above behaviors immediately. Failure to do so may result in the revocation of your Yale Library Access Pass and its corresponding privileges. Currently, your Yale Library Access Pass is valid through March 6, 2025. Probationary renewal is contingent upon alignment with the above expectations. In the future, I ask that you direct questions related to safety and security to Lynn Leronimo, Director, Library Security. Issues regarding access to collections or library services should be directed to Kim Copenhaver, Director, Access & Public Services. I appreciate your cooperation in maintaining an inclusive environment for both library staff and library users . . .”

I believe she sent that email after Yale police had talked with her about the inappropriate hostility in her first email. If so, such bravado and intractable spite! I now turn to answering these false accusations that Ms. Leronimo made concerning Dr. Worden. Firstly, a finance employee invited me into the library’s business office and actually walked me to the office of the library’s director, so I was not trespassing on restricted library space. Secondly in entering and exiting the library, almost every student, faculty member, and academic researcher held up a phone; it doesn’t mean that we were photographing security guards, and I certainly did not, except for one occasion in which a guard was hostile to me because I had not said hello to him after he, whom I had never met, said hello to me. I did show that photo to a circulation-desk manager and subsequently followed her direction not to record even such atrocious behavior again, and I did not. My complaint against the angry employee was hardly frivolous. Especially in leaving the library, it was not uncommon for us to be looking at our Yale phone app to see whether a shuttle bus was coming, especially during the winters. I maintain to this day that no duty exists at Yale to engage in small talk with petty, angry security guards at the library doors. To expect such an obligation evinces the presumptuousness of false entitlement. 

As for inappropriate or lengthy conversations with employees at the circulation service desk, I had legitimate business with them, and they seemed to like chatting with patrons, including myself. Not once did I use a racial, misogynistic, or anti-gay word. I did, however, complain about the plight of New Haven as the urban blight had not improved since the 1990s. The head of the circulation desk told me that none of his employees to his knowledge had complained about me, and I had had several chats with him, which he enjoyed because of his interest in theology. Therefore, all of Ms. Leronimo’s accusations were false, which suggests to me that someone else wanted me gone. The dean of Yale College and the Divinity dean would be my prime suspects, as both went out of their way to avoid me on sight. It could also be that the library security manager was trying to frame me because more than a year earlier, when I had been on campus to translate a text, I reported a security guard who was stalking me in the Humanities building. 

Even after I notified the administrator of religious studies of the stalking, the guard did it again. The administrator was stunned—as I had again taken photos of that guard following me and looking angry, but that was in the Humanities building rather than the library. After the second infraction by the culprit, on one night when I was leaving the Humanities building after having watched a film, a young man waiting for me a bit farther on along the sidewalk suddenly stood up when he saw me, accosted me and even pushed me, daring me to fight him so he could legally “defend himself.” I pretended to call the police (while I walked to the middle of York St) and shortly a get-away car came to pick the young man up, which means he probably was a local man rather than living on campus as a student. I bet someone working in Yale’s security department hired the man to rough me up—a nice way to treat alumni. At the very least, Yale had some very nasty employees working security with impunity.

I think I know exactly how Jonathan Edwards felt after Clapp published the pamphlets against Edwards, how the twice-escaped slave felt when Yale employees told him that he could not check out books or talk in class, and even perhaps why the U.S. Supreme Court Justice Clarence Thomas avoided visiting Yale because the law school was so anti-conservative. That any organizational culture could be passed down for centuries, protected in this case by the great academic reputation of the school, such that the same pattern can be detected in key instances century after century, is the most astounding bit to be gleamed from this report. On a much more temporally-limited scale, the sordid organizational culture at Wells Fargo, an American bank, was said to go on for decades after the unethical, secret fee-charging practice was uncovered and the bank faced fines. In fact, the bank was fined again! A former employee told me at my bank that she knew that the unethical, greedy organizational culture had not changed in spite of Wells Fargo’s lies to the contrary. As Watergate taught Americans, cover-ups can be worse than the original crimes. Changing a dysfunctional organizational culture, whether of the White House, a business, or a university, is, I submit, very, very difficult precisely defense-mechanisms can be so utterly ruthless even in expunging certain insiders qua outsiders. In short, Yale, I must admit, is run like the mob, using its “community values” like a Nietzschean club to exclude rather than be inclusive. Best, therefore, that all concerned alumni stay away, including with our wallets and purses.

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1. Brhadaranyaka Upanishad 4.4.10 in Upanishads, Trans. Patrick Olivelle (Oxford: Oxford University Press, 1996), p. 66.
2. Jonathan Edwards, “Sinners in the Hands of an Angry God,” The Works of President Edwards, Vol. 4 (New York: Robert Carter and Brothers, 1864), pp. 313-321, p. 315.
3. Ibid., pp. 313-321, p. 316.

An American Proto-Fascist Presbyterian Church

Mixing religion and politics can be a dangerous business, especially if done from the pulpit and backed up by fully-weaponized police poised in a worship space at the laity in the pews, and from the front so the congregants know they are being intensely watched even as the words, “Peace on earth” are shown on the big screen directly above one of the uniformed police employees. To my utter astonishment, I encountered just this scenario when I visited a large Presbyterian church in the U.S. early in 2026. A Christian who has read the Gospels might look askance at the weaponized, uniformed police in the sanctuary who were facing the people from near the front, and the television cameramen who were standing on the stage even very close to the altar, and think of Jesus castigating the money-changers and sacrifice-animal sellers operating inside the temple.

During the piano prelude, a cameraman hangs out near the altar.

The modern equivalent to the greedy businessmen in the temple is the power-tripping, weaponized police officer staring down congregants in a sanctuary even while the people are worshipping God. To see people worshipping the prince of peace while a fully-weaponized policewoman looks directly at the worshippers from just left of the stage in front—staring at the people—is surreal. True Christianity cannot thrive in such a hostile environment. Lest any members of that Presbyterian church might consider complaining about the obvious hypocrisy, the pastor’s sermon could easily be interpreted as a warning against complaining, not just about the church, but also, and even more troubling, the government.

Just one day before my visit to the large church in a Trump-friendly state in the U.S., Iran’s Ayatollah Ali Kamenei denounced rioters, saying that they “must be put in their place.”[1] Such a sentiment is hardly surprising because Iran’s “democracy” is severely constrained to include only approved candidates for office. So, it does come as a surprise that Iran’s supreme leader went on to say, “We talk to protesters, the officials must talk to them.”[2] It may also come as a surprise that the pastor of the Presbyterian church would not agree with Iran’s leader on talking with protesters, for that pastor said in his lengthy sermon that Christians should not complain about government. To do so is to “rebel against God’s sovereignty.” Anyone who complains has an overblown, selfish sense of oneself. The pastor also urged his congregation to contact the White House’s office of religion about a public prayer for the U.S. coming up.

Because it is unclear how a democracy can endure without complaints being made about elected officials, government policy, and even laws, I contend that the pastor was advocating a proto-fascist, anti-democracy message as a religious sermon. That he lapsed in overreaching from the domain of religion to that of politics and government—a category mistake—was dangerous because he had stationed fully-uniformed, and fully-weaponized local police not only at the periphery of the building outside, but also inside the sanctuary and in front, facing the people—staring at them as they (presumably) worshipped amid the blatant show of force. 

I intentionally made transparent the latent hostility by pivoting in the pew in the direction of the policewomen because she was staring in my direction throughout the entire service, except during the sermon, when she faced the pastor. Her loyalty was clear, and this means that the pastor’s demand that the laity not complain, even though in the Gospels Jesus complains about the money-changers, is dangerous. Were he to have seen me holding my phone/camera at my chest in the direction of his hired gun and told her to harass me, she would not have hesitated to do so, and with manufactured anger directed at me. In short, the pastor’s autocratic mentality plus the blatant, literally “in your face” presence of a fully-weaponized police officer is so toxic to Jesus’ message in the Gospels that the pastor could hardly be trusted to wield such power as he did.

The policewoman was even staring in my direction through a gap between the cameraman and the camera. She probably took my sustained stance toward the screen above her as a provocation, as she was well accustomed with passive aggression. So much overt hostility in a Christian church belies its raison d'etre. 

The environment inside and outside of the church was so toxic to worship that the pastor actually did his congregation a favor by talking through almost all of the service, lest the people be put in the uncomfortable position of closing their eyes in engaging in transcendent religious experience. Outside of the building, before the service, at least two uniformed, near riot-gear police employees roamed around the perimeter while security guards were also present. It was a sight, ironically, of excess, and thus bad judgment. As I sat in a pew inside the sanctuary, I noticed two cameramen standing near the main table/altar even though the only activity was that of a piano-player, who was very good. The Christmas lights were still up, and the sight was beautiful, but unfortunately false (which is what Aristotle wrote of Plato’s theory of the forms). After a hymn was sung, just before the Creed was said, the pastor warned his congregation, “If you don’t believe in the Apostles’ Creed, you aren’t getting into the kingdom of God.” Apparently that minister had never read Paul’s dictum that without the love of compassion, even, and I would like to add, especially for one’s enemies and even rude and dislikeable people, even faith that can move mountains is for naught. Love is not primarily about belief, though that it part of it, as I discovered ironically as I was walking from the pews.

The pastor went from reciting the Creed to making a bunch of announcements of upcoming church social-events. Any sense of transcendence that the laity may have felt arising in them from reciting the Creed was instantly wiped out by the profane announcements, which were essentially advertisements. The profane turn was made complete when he urged people to contact the White House’s office of religious affairs regarding an upcoming public prayer for the United States, which was then aiding and abetting Israel’s committing of what the UN and the International Criminal Court have both determined to be a genocide. “Praying for the country” would not include praying that the United States hold the guilty accountable and extend compassion to the million of homeless, starving civilians in Gaza.

Empty pipes even during the sermon.

The pastor’s sermon came after a reading not of the Gospels, but of one of Paul’s letters to a congregation. Philippians 2:12-6 was the reading. Interestingly, it includes the expression made popular by Soren Kierkegaard, fear and trembling. These words rightly apply to a human’s reaction to the presence of God, rather than to that of a uniformed, weaponized police officer confronting a congregation inside a sanctuary. Not surprisingly, the pastor referenced his recent sermon on fear and trembling. Fittingly, in the current sermon, the minister claimed, “Paul is almost like a sergeant.” Not. Then the pastor turned to his personal dislike of people who complain. “Remember God hates complaining,” he said without any scriptural justification. Furthermore, “complaining is a type of unbelief,” by which he probably meant atheism. Then he overreached onto the domain of government—something that Jesus refuses to do in the Gospel stories. “Complaining about the government is really complaining about the sovereignty of God.” Only self-centered people who think too much of themselves complain. Of course, democracy requires criticism of government officials, their policies, and even laws. In fact, in strenuously opposing people who criticize their respective governments, the minister was advocating autocracy because under that form of government, political criticism is prohibited. 

How do you suppose the elderly couple felt about a heavily-weaponized, uniformed "off duty" police employee of the city looking in their direction at such close range? That the couple was effectively barred from complaining even about such an overt wrong goes without saying. Forget about worshipping; transcendent experience, had there been any during that service, would have been utterly untenable in the face of such a blatant show of force. Such palpable distrust of people who could be regular members evicerates the conditions that are necessary for worship.  

Consistent with his heavy-handed political ideology, which also manifested in there being weaponized police in the sanctuary, the minister's theology of grace had little room for credit going to free-will, which is why complaining can only be rooted in arrogant selfishness. His draconian theology can be likened to that of the Jansenists, who were extreme Augustinians—extreme because they believed that the Fall is so devastating on human nature that even free-will is severely warped. Redemption by the Cross is by grace alone. The use of free-will to extend humane compassion to one’s detractors and even enemies is instead totally by grace—the person deserves no credit for making the choice to help. 

As I was thinking about the pastor's theology in the church that I hated so much as I was walking in a line past pews at the end of the service, I saw a cell phone fall on the carpet ahead. Immediately, I picked up the phone and another person helped me locate the man who had just dropped it. As I returned it to him, I said to just a few—now I wish I had had the guts to really speak up as Jesus does to the money-changers in the Gospels—“I am really opposed to your church, but, here, this is real Christianity—I am intentionally returning this phone to this man to show humane compassion even when it is not convenient. I really oppose your congregation.” The few people who heard this nodded in agreement that what I was intentionally illustrating was indeed what Jesus stands for in the Gospels, and that my complaint against the brazen police presence was valid. Even though credit is deserved for my use of my free-will to pick up and return the phone—this was not solely due to God’s grace, though I did wonder about how fortuitous the phone being dropped such that I saw it first was. It was as if a supremely intelligent being sourced beyond our realm—including our domain of politics—was testing me to see if my anger at the violations in a house of worship was in line with authentic Christianity, and thus akin to Jesus’s anger at the money-changers in the temple. As in the Gospel of Mark, the word immediately came into my mind as I saw the phone on the carpet. I knew it would have to be a split-decision whether to ignore the phone out of spite for the minister and the policewoman who had been staring at me, or to be compassionate in such an environment in which I was so angered. I would even state that it is precisely in making the choice to be compassionate when being so is inconvenient at the very least that the image of God is in us, and that the proverbial Fall does not diminish that image in us. Even Augustine argued that a person’s self-love of that in oneself that is in the image of God is theologically laudable, whereas selfish self-love is a sin.

During my first master’s degree (and Ph.D. minor-field) program in religion, my advisor used to take his graduate students to a variety of religious places on weekends so we could observe religious rituals along the lines set out as a methodology by Geertz. We were to bracket our respective religious backgrounds and perspectives to focus on knowing “the other of the other.” We did so at Hindu and Sikh temples, Greek Orthodox churches, Protestant churches, and Roman Catholic churches. I’ve continued this practice off and on through the rest of my life. In visiting the anti-democratic police-state Presbyterian church at the beginning of 2026, however, Geertz’s methodology of bracketing one’s own religious view went out the window; I couldn’t get away from that church fast enough, though I did get a glimpse of real Christianity as I paused to pick up a phone on the way out.  

By chance, I was wearing blue and the man I helped wore red. I had come from a very "blue" state, and he lived in a red state. The phone returned, nonetheless, from one hand back to the rightful owner. That he was still holding his phone when the photo was taken may suggest that having his phone back meant a lot to him. That humane compassion can seep through the cracks in such a hostile environment as a proto-fascist church is a testament to the value of the principle itself. Without valuing it and willing it into praxis, belief in the Creed is for naught. 

 

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1. The Associated Press, “Rioters ‘Must Be Put in Their Place’ Following Week Long Protests, Iran’s Khamenei Says,” Euronews.com, 3 January, 2026.
2. Ibid.

Educating Scholarly Priests: The Cult at Yale

Speaking at a Bhakti-Yoga conference in March, 2025 at Harvard, Krishma Kshetra Swami said that scholars who are devoted to the academic study of religion are also undoubtedly also motivated by their religious faith, even if it is of a religion other than what the scholar is studying. The Swami himself was at the time both a scholar of Hinduism and a Krishna devotee. He was essentially saying that his academic study of Hinduism was motivated not just by the pursuit of knowledge, but also by (his) faith. He also stated that he, like the rest of us in daily life, typically separated his various identities, including that of a professor and a devotee of the Hindu god, Krishna. Although his two roles not contradictory in themselves, a scholar’s own religious beliefs, if fervently held, can act as a magnet of sorts by subtly swaying the very assumptions that a scholar holds about the phenomenon of religion (i.e., the knowledge in the academic discipline). To be sure, personally-held ideology acts with a certain gravity on any scholar’s study in whatever academic field. Religious studies, as well as political science, by the way, are especially susceptible to the warping of reasoning by ideology because beliefs can be so strongly held in religion (and politics), and the impact of such gravity can easily be missed not only by other people, but also by the scholars themselves.  

To be sure, a scholar’s study of a religion, especially one’s own but also another religion, can enrich the person’s own religious faith and religiosity. The process can be referred to as faith seeking understanding. As a student at Yale Divinity School, I quickly became well-versed in faith seeking understanding because the school was self-consciously producing what could be called scholarly priests. This is not to say that reasoning or cognition lies at the core of a religious faith. Especially in a religion in which God is held to be a kind of theological love, emotion, as in Augustine’s Confessions, can be said to be more relevant than anything in religion within the limits of reason alone can reach, even though religious faith, and thus love, is theological rather than psychological in genre.

I didn’t grasp a more serious downside to Yale’s focus on (Christian) faith seeking understanding until decades later when I was a visiting research scholar at Harvard. More than one divinity student there asked me if it was true that Yale’s divinity school was a kind of a cult. At first, the question shocked me, but as I reflected on the observation and my own experience of Yale’s divinity school, I was astonished that students at Harvard, the other school, could be so insightful about Yale from a distance. I remembered the Christian professor’s uneasy emotional reaction in a seminar on the Gospel of Mark when I had asked a question that implied that the orthodox interpretation of a passage could be wrong. In thinking up to the question, I had been following the way of reasoning rather than allowing any external contours to circumscribe where logical reasoning was taking me. Along the lines of Clifford Geertz, I was bracketing, or epoché, my own religious beliefs in academic context, but clearly the professor was not.

During another semester, I was glad when the evangelical-Christian professor of Christian environmental ethics enthusiastically embraced by offer to set up a dialogue between him and the Archdruid of North America in the Common Room at the divinity school, but I was dismayed when most of the Episcopalian students quickly bolted from the room at the outset and then a few weeks later when that very professor told me, “It takes having a certain character to get a Yale diploma.” Invited a Druid leader had, unknown to me, crossed a line. Decades later, when I was back at Yale to audit a seminar as an alumnus on Jonathan Edwards, I was impressed that the divinity school had established a Hebrew Bible masters degree and yet not at all surprised when more than one Jewish student confided to me that even then Jewish students didn’t feel comfortable in the school that could still be characterized as a Christian cult having Calvinist “elect” overtones regarding insiders and outsiders. Even though I was hardly a neopagan, my use of reason beyond the confines of the Nicene Creed in what I took to be a school in an academic institution had flagged me early on at Yale as an outsider at Yale’s divinity school, and thus was still the case decades later when I returned to study Christian theology again. That the insiders are actually outsiders from a true Christian perspective of humility and inclusion was lost on the faculty and especially the dean of Yale’s institutionally-encased cult as late as 2025.

The staying power of a cult’s organizational culture, including such vehemently-held and wielded passive-aggression against insiders who are deemed as outsiders, astounded me as I left Yale for the last time on May Day, 2025.  That culture, I submit, resonates with that of Yale itself, for after Jonathan Edwards, an alumnus, taught there, found himself the butt of not one but two pamphets by Yale’s president Clap, who was critical of what he mistook as Edward’s lauding of George Whitefield’s revivalist movement in the First Great Awakening.

As described in detail later by Timothy Dwight’s grandson, “Mr. Clap, in reply to this, in a letter to Mr. Edwards, dated April 1, 1745, enters seriously upon the task of showing that Mr. Edwards’ assertion—‘that Mr. Whitehead told him, that he intended to bring over a number of young men, to be ordained by Messrs. Tennents, in New-Jersey,’—connected with the assertion –that Mr. Edwards himself supposed, that Mr. Whitefield was formerly of the opinion, that unconverted ministers ought not to be continued in the ministry, and that Mr. Edwards himself supposed that Mr. Whitefield endeavoured to propagate this opinion, and a practice agreeable to it:--was equivalent to Mr. Edwards’ saying, that Mr. Whitefield told him, ‘that he had the design of turning out of their places the greater part of the clergy of New-England, and of supplying their places with ministers from England, Scotland and Ireland.’ Mr. Edwards, in a letter to Mr. Clap, of May 20, 1745, after exposing in a few words, the desperate absurdity of this attempt, enters on the discussion of the question—Whether he ever made such a statement to Mr. Clap?—with as much calmness as he afterwards exhibited, in examining the question of a self-determining power; and with such logical precision of argument, that probably no one of his readers ever had a doubt left upon his mind, with regard to it:--no, not even his antagonist himself; for he never thought proper to attempt a reply.”[1] That even such a Yalie as Jonathan Edwards—indeed, one of Yale College’s residential colleges is named after Edwards—would have as an antagonist a president of Yale testifies to Yale’s culture, which I found centuries later to be just as vindictive.

In 2025, after I had suggested to the secretary of the head librarian of Sterling Library that the security guards who walked though the main reading room every 20 minutes or so could keep the undergraduates from talking especially in the aisles, I received an angry email from a manager in that library’s security department, threatening me that if I didn’t cease from making “frivolous complaints” about the library’s security department, she would have me blocked from using the library even though I was officially auditing a course as an alumni. Indicative of systemic corruption and a negative view of alumni among Yale’s non-academic employees, the head librarian wrote to me in support of her subordinate. I had showed the security manager’s angry email to a Yale police employee, who was concerned enough to want to have a word with the woman. So, it is significant that the head librarian supported that manager. It is also very significant that the security manager, whom I had never met, did not heed the involvement of Yale’s police on my behalf, for she sent me another such email after I had left Yale and thus could not have been making any further complaints. I suspect that higher Yale officials, perhaps including even the dean of the divinity school, were behind that manager’s attempt to expunge me from campus. At the very least, throwing alumni, who return for a semester to learn more, under the bus does not bode well for alumni donations, but Yale’s Development Office’s director and the director of the Yale Alumni Association could care less when I brought this problem to their attention in 2025. Perhaps Yale had grown too wealthy and thus could afford its non-academic employees’ hostile disrespect towards alumni who return to campus. You had your chance seems to be the attitude.

Between the respective times of Edwards and myself, Yale’s then-seminary was so off-putting in the 1830s to a twice-escaped slave that not only racism but also a culture of vindictiveness towards certain guests being deemed outsiders can be attributed to Yale. Although a local law forbid the enrollment of Black students from other states to any college or university in New Haven, Yale’s “Christian” seminary—later the divinity school—allowed the ex-slave to audit courses so he could go on to be a minister with some knowledge of theology, but with the unnecessary stipulations that he could not check out library books and could not even talk in the classes. The dean of Yale’s “seminary” at the time could not claim that he was just following the law. Instead, he perpetuated the organizational culture of treating some insiders as outsiders, and doing so with spite. So, a pattern is clear from looking across the centuries with regard to the incredible staying-power of an anti-Christian organizational culture at Yale. Jonathan Edwards had had enough that he never returned after Clap’s public criticism; I’ve had enough that I will never return to Yale, and I wonder if the escaped slave who audited two-years of Yale seminary courses ever returned to thank the school for having muzzled him in the classes and not trusted him with library books. By mid-2025, enough of Yale’s faculty, faculty-administrators, and non-academic employees had mastered passive-aggression so well that courses should perhaps be offered on it there even in the “Christian” divinity school.  That most of those who are first are last, and the last, first, seems to have been utterly lost on those institutional perpetuators of Yale’s cult.

“The foolish children of men do miserably delude themselves in their own schemes, and in their confidence in their own strength and wisdom, they trust to nothing but a shadow.”[2]

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1.  S. E. Dwight, The Life of President Edwards (New York: G. & C. & H. Carvill: 1830), 210.
2. Jonathan Edwards, “Sinners in the Hands of an Angry God,” The Works of President Edwards, Vol. 4 (New York: Robert Carter and Brothers, 1864), pp. 313-321, p. 316.